Pet Lovers Centre (PLC) is a home-grown pet retail and
service chain that was founded in 1973 as a family hobby business. The company
only rapidly grew since the second generation of the Ng family took over in
1995. Since then, they have expanded to Malaysia and eventually to Asia.
To date, it is the largest pet chain store within Singapore and Malaysia.
A pioneer in the pet food and accessory retail industry
in Singapore, PLC is a household name today, known for its ability to offer its
customers the widest and freshest range, coupled with prompt and warm service.
PLC is an Associate member of WWPIA (Worldwide Pet Industry Association).
They are currently the only pet chain in Singapore that has been awarded the Trust SG certification for the year of 2006-2008. Over the years, they have also been awarded the following:
1. Asia’s Top Influential Brands, Pet Service & Products Award (2015) by Brand Alliance.
2. The Global Pets Forum Award 2013 ( Prague , Czech Republic ) – Winner
3. The Global Pets Forum Award 2010 ( Vienna ) - Second Runner Up
4. Singapore Prestige Brand Award ( SPBA 2008 ) - Overall Winner
5. Clubpets Readers Choice Award- Voted Most Popular Pet Shop 2003, 2004, 2005 and 2006 consecutively.
6. The Largest Pet Store in Malaysia Book Of Records 2003
7. Best Pet Shop Award 2004 & 2005 by PETA
8. Excellent Service Award 2002
9. Retail Courtesy Award ( GOLD ) 2002
10. Phoenix Award 2002 ( Finalist )
11. The Singapore Creative Circle Award 2001 ( Bronze )
PLC is currently the only one that has vet-trained, pet
care consultants (PCCs) stationed in their stores to provide professional
advice on pet care. PLC is also the only one that offers customers on-time
delivery to their doorsteps, as well as the option to make purchases or check
their membership points online..
As an entrenched market leader of the pet industry, its vibrant young management team relentlessly seeks new opportunities for filling market gaps.
Besides its 97 pet stores in Singapore, Malaysia, Bangkok, Brunei and Vietnam, PLC also run their chain of “The Pet Safari”- thematic pet shopping destinations that bring the best vets, pet groomers, pet breeders, products and services under one roof with complete one stop shopping. They are the only enclosed shopping areas in Singapore, Malaysia and Bangkok where owners are allowed to shop freely with their pets.
When The Pet Safari first opened in Singapore, it was commended by the then Minister of State for Trade and Industry and Foreign Affairs and also Minister of State in charge of entrepreneurship, Mr Raymond Lim, for its innovativeness.
PLC runs eight "The Pet Safari" stores across South-east Asia with 4 in Singapore, 2 in Malaysia & 2 in Thailand. The latest edition will be at Singapore's Waterway Point, where a beach fun theme shopping experience awaits both owner & pet.
They are a strong advocate of responsible pet ownership. Besides coming up with a financial scheme to incentivize Singaporeans to adopt a pet rather than buy one, PLC has upped its Corporate Social Responsibility ante in 2009 by forming Pet Lovers Foundation, serving “Pets, People and our Planet”.
PLC prides itself in being able to offer the widest range of pet products and accessories, and the freshest pet perishables, so that their customers can derive total confidence and peace of mind. Their service philosophy has been encapsulated in their tag line,“All passion, all pets”.
PLC became a franchise-able brand in 2008.